CYBRARY Read the Trace
A customer says the assistant promised a refund it never issued. You have one agent run's telemetry — prompts, retrieval, tool calls and enterprise logs — and must reconstruct exactly what happened and configure the telemetry so the next reconstruction is not guesswork.
Customer asks about a damaged item
Ordinary request, no unusual language.
Model states the refund is approved
The visible answer promises a refund. No tool call follows.
Call attempted and rejected
Rejected by a billing precondition. The rejection is not surfaced to the customer or the log.
result=precondition_failed
No refund record exists
Billing has no matching transaction — the promise was never actionable.
Complaint raised
24 hours later the AI trace has already aged out under the current retention setting.